State Farm® Insurance Agent Deanna Lynn

"Vous etez tres gentil...Osvaldo!"

"good service Tyler and Osvaldo"

"Great job for Osvaldo all time helping our community!!!"

"Matt et Osvaldo bonne travail excellent travail!!!!!"

"I would like to take a moment and express my gratitude to Deanna Lynn and Garret. I have had , and still have State Farm insurance for many years. Their knowledge ,expertise and ability to break things down to an understandable level keeps me a continuous and happy customer. I am proud to say that my granddaughter just got her license and there is no other agency I would refer her to. I feel safe knowing that State Farm is there for her and her needs. Your office exemplifies everything customer service should be. So, I send you my thanks . Keep doing what you're doing , you all are simply amazing !! Linda"

"Matt provided outstanding hospitality and excellent customer service. He was friendly, professional, and made sure all my questions were answered. His attention to detail and willingness to help made the entire experience smooth and enjoyable. I truly appreciate his kindness and dedication to customer satisfaction. Highly recommended"

"Ty Osvaldo to help me to understand my bill. Great job!"

"Good job for Lewiston team Osvaldo was the person that take care my case!"

"Like a Bad Neighbor, State Farm Is There to Make It Worse

We had a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we’ve trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail;

“It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process.”
Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us.

As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were “probably not covered” and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time.

We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That’s not customer service; that’s outright disrespect.

What’s worse, Angela admitted that although State Farm claims to review policies with customers yearly, that “did not happen” for us. Her exact words were, “Well, we intend to,” which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed.

Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you’re considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won’t."

"Team was very helpful"

"Good service Osvaldo and team helped out to solve my claim issues"

"Incrível"

"I got my insurance with this agency today and I worked with Aidid, it was a very easy and stressless experience!"

"Best insurance i ever had and best service here in Lewiston they were able to help me to get insurance from 290 to 178"

"Very helpful."

"The agents have always informed me correctly and thoroughly even when state farm itself mis informs me and have always been gracious about it the service is great and always has been"

"I went in to pay my Bill and the Gentleman that processed my payment gave excellent customer service very friendly I give it ten stars if I could"

"Brian was great help with my quote and very personable on the phone"

"My husband & I spoke with Kerry Bailie & had such a pleasant time talking with her, giving us a lower rate for our 2 cars & our home owners insurance. A friend of ours recommended State Farm & we only wished we'd called them sooner. Thank you for all your help & saving us $$$$$"

"It was so amazing great customer service I'm so grateful for the kindness. I'm so
grateful to be team State Farm"

"I have been a very satisfied customer for many years and I have been very well taken care of anytime I have a need. Kerry from the Manchester branch goes above and beyond in service. I only need to make a phone call and leave the rest to her. I definitely give a 5 star plus rating."

"Recebi um ótimo atendimento pelo técnico Osvaldo e equipa de Lewiston desejo que continue assim com esse tipo de tratamento aos clientes!"

"I like this insurance"

"Ils m’ont aidé"

"Lewiston team did a great job it was amazing!!!!!"